Only part of my multi-box order arrived—where is the rest?

Larger and mixed orders ship in more than one box, and the boxes do not always arrive together. One box can be delivered while the others are still in transit, scheduled for a later day, or, during busy periods, still waiting to be picked up by the carrier. Different products in the same order can also be packed in different boxes, and the boxes do not always ship the same day. How many boxes you get depends on the order; large orders have gone out in as many as seven.

If only part of your order has arrived: 1. Count what you did receive, including every resin and hardener container, so we can tell exactly what the missing box held. 2. Check the tracking for each package. A multi-box shipment has a separate tracking number for each box. 3. Email us your order number and the list of what arrived, or call 800-259-1619.

We'll check the tracking on every box and follow up with UPS or FedEx on any package that has stalled or shows delivered when it never arrived. If a box was damaged in transit and discarded by the carrier, or a package was held up on our end, we ship a replacement for the missing items, usually the same day you confirm what you have, and send you the new tracking number. If a project is waiting on it, mention that when you contact us.