How do I change the shipping address on an order?

If your order hasn't shipped yet: contact us as soon as possible, before the order ships. You can reach us any of these ways: reply to your order confirmation email, use our live chat, or call 800-259-1619. Please include your order number and the full correct shipping address.

Why the new address has to be verified: our fraud prevention system only verifies the shipping address entered at checkout, so any address change made after the order is placed has to be verified before the order can ship. To verify, we will ask you to text or email us one of the following:

• A photo of the credit card used for the order, showing only the name and the last four digits. Everything else can be covered up.
• A photo of your driver's license showing your name and the billing address on the order.

Once we have that, your order is verified and ships to the updated address, and we will confirm the new address by email. If you would rather not verify, or the order needs to go somewhere that does not match your billing address, the other option is to cancel and refund the original order and place a new one with the correct shipping address and a matching billing address. We can email you a new order invoice with the correct address already on it — please check everything before you submit payment.

This only works before the order is dispatched. Once a package is in transit, we cannot redirect it, so please do not wait.

If your order has already shipped: usually we can't change the delivery address once it has left our facility and is in transit. Your shipping confirmation includes the tracking number, and you're welcome to contact the carrier directly about options such as holding the package at a local post office for pickup.

If the carrier can't deliver to your address at all (for example, USPS won't deliver to your street address and you need a PO box; small orders under one pound ship with USPS), the package will usually be returned to sender. Once tracking shows it on the way back to us, send us the correct address and we'll arrange a replacement shipment.

We fulfill and ship every order to the shipping address provided at checkout. If a valid but wrong address was entered and the carrier delivers there, the order has been shipped accurately with the information we were given, so double-check your address before you submit an order.

The exception is an error on our side: if you requested an address change, received our confirmation, and the order still dispatched to the old address, contact us right away with your order and tracking numbers. We'll contact the carrier, have the package re-routed to the correct address, and send you the carrier's confirmation. Re-routing can change the estimated delivery date, so use your tracking number for the latest update.