Why hasn't my order shipped, and where is my shipping confirmation?

A common reason an order hasn't shipped is a verification hold. To help maintain a risk-free environment, we use a fraud prevention system that reviews every order automatically. Orders associated with high-risk information, or with different billing and shipping information, may be flagged for manual review. When that happens your order is packed and ready, but it can't ship until it's verified.

If your order is flagged, we email and text the contact details on your order asking for a photo of the credit card you used. Only the name and last 4 digits need to be visible; everything else can be blacked out or covered. This protects the card owner as well as UltraClear Epoxy. Once we receive the photo, your order is verified and shipped out, normally the same day.

If you haven't seen a confirmation, shipping, or verification email, check the email address you entered at checkout. Our system only receives the information entered at the time of the order, so every order email goes to that address, even if it isn't the one you normally use.

Otherwise, orders ship on schedule for 2-day delivery. We're closed on weekends, so an order placed on Saturday or Sunday ships the next business day. If you've already sent your verification photo and still have no tracking number, reply to the verification email or contact us with your order number and we'll get it moving.