Where is my order and when will it arrive?

Orders ship on schedule for delivery within 2 business days. Once your order leaves the warehouse, you'll receive a shipping email with your tracking number. That tracking link is the quickest way to see where your package is and its current delivery estimate.

We ship with UPS. We previously shipped with FedEx, so some automated emails may still say FedEx until our system is updated. Small orders that contain only a single pigment color ship via USPS, because FedEx or UPS shipping would cost more than the order itself.

If you haven't received a shipping email at all, your order may be on a verification hold (see "Why hasn't my order shipped, and where is my shipping confirmation?"). If tracking hasn't moved in several days or the package seems lost, contact us right away so we can open a case with the carrier. For a status update, email us or call 800-259-1619 with your order number and we'll check the tracking history for you. We're closed on weekends, so a message sent after hours on Friday won't get a reply until the next business day.