Do I need to cancel and reorder if I ordered the wrong product or quantity?

Usually not. If your order hasn't shipped, we can change it for you instead of cancelling it and having you place a new order. Contact us right away — by email, live chat, or phone at 800-259-1619 — with your order number and what needs to change: a different quantity, UltraClear Deep Pour Epoxy instead of UltraClear Bar & Table Top Epoxy (or vice versa), or a corrected shipping address.

Don't wait: orders are fulfilled quickly, so an order placed late at night can be packaged with a shipping label the next morning and may show "Shipped" with a tracking number before the carrier has actually picked it up. If you reach us in that window, we'll work to pull the package from outgoing shipments before it's too late.

If the correct product or quantity costs the same as what you ordered, we simply switch it out. If it costs more, we'll email you an invoice for the difference, and the order ships with the correct product as soon as that invoice is paid. Your original order confirmation and shipping notification won't be updated, so they'll still list what you first ordered — we'll confirm by email that the order is shipping with what you actually asked for, and that's what will be in the box.

Before changing a quantity, double-check what your kit includes — kit sizes are combined totals. A 1 Quart Combined kit contains a pint of resin and a pint of hardener, and the Deep Pour Epoxy 6 Gallon Kit (four 1.5 Gallon Kits) contains 4 gallons of resin and four half-gallons of hardener. If a quantity on your order looks unusual, we may contact you to confirm it before shipping; if we don't hear back, the order ships as is.

If you'd rather cancel and reorder instead, we can do that too — just let us know. And if you decide to keep the original product after all, tell us and we'll ship the order as-is.