I received the wrong epoxy product - how do I get the correct one?

Start with the invoice on your order confirmation. Many 'wrong product' reports are orders filled as placed: the product and size you selected are shown at every checkout step, and the product photo doesn't change with the size you choose.

If the box doesn't match your invoice, send us a photo of what you received with your order number (email, chat, or 800-259-1619, Monday to Friday 8am to 6pm EST) and leave the epoxy unopened. After reviewing the photo we email you a prepaid UPS return label; as soon as UPS scans the package we ship the correct product and send the tracking number. If you'd rather return the order for a refund instead, we refund the product cost once it's received back, plus any expedited shipping you paid, since the error is ours.

If the invoice shows you ordered what you received but need a different product, place a new order for the correct product (we can email you an invoice to review before paying) and we'll send a return label for the unopened epoxy. Epoxy isn't normally returnable (www.bestbartopepoxy.com/pages/shipping), but we may make a one-time exception: the product cost minus a 15% cancellation fee and shipping costs is refunded once it arrives unopened and in good condition.

Bought UltraClear Bar & Table Top Epoxy instead of UltraClear Art & Craft Epoxy? It works well for 1/8" projects and can be poured in 1/8" layers every 4 hours for more thickness, so you may not need to swap.