Can I require a signature or schedule a delivery time for my order?

Signature required: yes. We can add a signature requirement to your shipment, but it has to be done manually because FedEx charges an additional fee for signature-on-delivery. Call us at 800-259-1619 ahead of time when placing an order and we'll make sure it's added. It's worth considering if packages have gone missing at your address: once a carrier's investigation confirms delivery to the correct address, we're unable to send a replacement, and a package taken after it was marked delivered isn't covered by shipping protection.

Scheduling a delivery time: we're honestly not sure whether deliveries can be scheduled for a specific time. What we can do is add or remove a signature requirement on a shipment.

If a replacement shipment goes out with signature required (we sometimes do this after a delivery problem so the order reaches you directly) and you won't be home to sign, just let us know. We'll remove the signature requirement and send you updated tracking so the carrier can leave the package at your door as normal.