What do I do if checkout says shipping is not available to my address?

That message is a website error, not a shipping restriction. We ship to every U.S. state and Canada only, and an address you have used with us before is still fine. The error has shown up in the Shop app, on promotional bundles and on emailed invoices, and it has nothing to do with where you live.

To get your order placed:

1. Try checking out again in a different browser. 2. Or call us at 800-259-1619, Monday through Friday, and we will take the order over the phone. 3. Or reply to our email or use the contact form with the products and quantities you want and your full shipping address, and we will email you an invoice to complete the purchase.

If the error came up while you were paying an invoice we sent you, just call and we will finish it by phone.

It also helps to send a screenshot of the exact error message or describe what happened. These errors are something we can fix on our end; in past cases we corrected the problem and the customer was able to check out as normal.

The one real restriction: we ship with FedEx and UPS, which do not deliver to PO boxes, so the shipping address needs to be a physical street address.