Why was I charged for shipping when you offer free 2-day shipping?

You were not charged for shipping. Every order ships with free 2-day shipping to the USA, excluding Hawaii and Alaska. The fee you are seeing is the optional Shipping Insurance offered at checkout. It protects your order against loss or damage in transit and is not related to the actual cost of shipping, which would be much higher and is not something we charge.

Shipping Insurance is on by default. To leave it off, select "Free Shipping, No Insurance" when you check out. If you already placed your order and want the insurance removed, let us know and we will refund that amount. Keep in mind that orders without Shipping Protection do not qualify for compensation if the package is lost or damaged in transit.

We cannot see or edit your cart from our end. If checkout is still showing a charge you do not understand, call us at 800-259-1619 and we can place the order for you over the phone and make sure everything is applied correctly.

The one exception is Hawaii and Alaska, where free shipping does not apply. That shipping fee is real and cannot be waived once the order has been fulfilled.